Privacy Policy

At Roobet (“we,” “our,” or “us”), we are deeply committed to protecting the privacy, security, and personal data of our players. This Privacy Policy comprehensively outlines how we collect, process, store, and safeguard your information when you access our website and utilize our cryptocurrency casino services. We operate in strict compliance with applicable data protection regulations to ensure that your digital privacy is respected at every stage of your gaming experience. By registering an account or interacting with the Roobet platform, you acknowledge and consent to the data practices described in this document.

1. Information We Collect

To provide a secure, compliant, and premium gaming environment, Roobet collects information across several touchpoints during your interaction with our platform. When you register an account, we collect direct personal details such as your email address, chosen username, password, and date of birth to verify that you meet the strict legal gambling age of 18 or older.

As a fully regulated platform, we are also required to adhere to international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. Consequently, during our Identity Verification (KYC) processes, we may require you to submit government-issued identification documents, proof of residential address, and occasionally, documentation proving your source of funds or wealth.

Furthermore, because Roobet is a cryptocurrency-based casino, we collect financial data related to your transactions. This includes the cryptocurrency wallet addresses utilized for your deposits and withdrawals, transaction hashes, and precise timestamps of your financial activity. While blockchain transactions are inherently public by design, Roobet keeps the internal association between your casino account and your specific wallet addresses strictly confidential.

Additionally, our systems automatically collect technical and behavioral data as you navigate the website. We record your IP address, device type, operating system, and browser details to ensure optimal platform performance and security. We also monitor your gameplay history, session durations, and betting patterns to tailor your experience and detect any potential unauthorized access or fraudulent activity.

2. How We Utilize Your Information

Your data is essential for our core service delivery, allowing us to manage your account, process lightning-fast cryptocurrency withdrawals, and ensure seamless gameplay across our entire library. Beyond basic operations, we rely heavily on this information to maintain strict regulatory compliance. We use your details to verify your identity, monitor financial transactions for suspicious activity, and cross-reference information against international regulatory databases to prevent fraud.

We also utilize your data to enhance your personal casino experience. By analyzing your gameplay and preferences, our team can offer personalized promotions, custom bonuses, and assign dedicated VIP account management to eligible players. Importantly, this behavioral data is also actively used for Responsible Gaming monitoring. We analyze deposit and betting patterns to identify potential signs of problem gambling, which allows us to intervene, offer support, or apply account limits when necessary to protect our users. With your explicit consent, we may also use your contact details to send you marketing communications regarding new game releases, platform updates, and exclusive Roobet tournaments.

3. Data Sharing and Third-Party Disclosure

Roobet deeply respects your privacy and strictly does not sell or rent your personal data to any third parties. However, modern casino operations require us to share specific, limited data with trusted partners under strict confidentiality agreements. For example, when you launch a casino game, we share a pseudo-anonymous identifier and your current balance with the game provider to facilitate gameplay—they never receive your actual name or email address.

We also securely share necessary data with specialized electronic KYC (eKYC) providers who authenticate your identity documents, as well as with crypto payment processors to facilitate your transactions. Finally, we reserve the right to disclose personal information if legally compelled to do so by a court order, regulatory body, or law enforcement agency, particularly concerning investigations into fraud, money laundering, or sports integrity issues.

4. Cookies and Tracking Technologies

Roobet employs cookies and similar tracking technologies to optimize our platform and provide a smooth, customized user experience. These include strictly necessary cookies that keep your session active and secure, as well as performance and analytics cookies that help us understand how players interact with our site so we can resolve technical errors and improve navigation. We may also use marketing cookies to deliver relevant advertisements to you on third-party websites. You maintain full control over this and can configure your web browser to refuse cookies; however, please note that disabling strictly necessary cookies will severely impact your ability to log in and utilize the Roobet platform.

5. Advanced Data Security Measures

Protecting your digital assets and personal details is our highest operational priority. All data transmitted between your device and our servers is secured using enterprise-grade 256-bit SSL encryption protocols. To protect your funds, the vast majority of user cryptocurrencies are held securely in cold storage wallets that are completely disconnected from the internet, drastically mitigating the risk of digital theft. Internally, access to your personal data is strictly limited to authorized personnel who require it to perform their official duties. We also strongly encourage all users to enable Two-Factor Authentication (2FA) in their account settings to add a robust, extra layer of personal security.

6. Data Retention Policy

We retain your personal information only for as long as your account is active or as needed to provide you with our services. However, there is a crucial legal exception to this rule. Even if you choose to permanently close your Roobet account, international AML laws and gambling regulations legally mandate us to retain certain data—such as your KYC documents, self-exclusion records, and financial transaction history—for a statutory period, which is typically five to seven years. Once this mandatory legal retention period expires, your data is securely and permanently deleted from our servers.

7. Your Comprehensive Privacy Rights

Depending on your jurisdiction, you are entitled to robust rights regarding your personal information. You have the right to request a comprehensive copy of the data we hold about you and to ask for immediate corrections if any of that information is inaccurate. You may also request the erasure of your personal data, commonly known as the “right to be forgotten,” subject to the legal data retention requirements mentioned above. Furthermore, you have the right to request your data in a portable format and to restrict our processing of your information under specific conditions. If you have previously consented to marketing emails, you can withdraw that consent at any time via your account settings or the unsubscribe link provided in our communications.

8. Protection of Minors

Roobet’s services are strictly designed for and restricted to individuals who are 18 years of age or older. We employ automated and manual age verification checks and do not knowingly collect personal information from minors. If we discover that a minor has successfully registered an account and submitted personal data, all associated funds will be forfeited immediately, the account will be permanently banned, and the data will be purged from our systems.

9. Changes to This Privacy Policy

The digital landscape and regulatory requirements are constantly evolving, meaning we may need to amend this Privacy Policy from time to time. Any significant material changes will be communicated to you directly via email or through a prominent notification upon your next login to the platform. Your continued use of Roobet after these updates indicates your acknowledgment and acceptance of the revised policy.

10. Contact Information

If you have any questions about this policy, wish to exercise your privacy rights, or have concerns about how your data is handled, our dedicated team is ready to assist you. You can direct your privacy-specific inquiries to our Data Protection Officer at [email protected]. For immediate assistance or general inquiries, you can reach out to [email protected] or utilize our 24/7 Live Chat feature available directly on the Roobet website.